Privacy Policy

Last Updated: November 23, 2025

Welcome to TalkViz. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password, and company information when you create an account.
• Database Connection Details: Database connection strings, credentials (encrypted), and configuration settings.
• File Data: Files you upload (CSV, Excel, JSON) for analysis and visualization.
• Query History: Natural language queries you submit and the resulting SQL queries generated.
• Communication Data: Messages you send through our contact forms or support channels.

1.2 Automatically Collected Information

• Usage Data: Information about how you interact with our service, including features used, queries made, and time spent.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our natural language database query and visualization services.
• Authentication and Security: To verify your identity, secure your account, and prevent fraud.
• Communication: To send you service updates, security alerts, and respond to your inquiries.
• Analytics: To analyze usage patterns and improve our AI models and features.
• Legal Compliance: To comply with legal obligations and enforce our terms of service.

3. Data Security and Storage

3.1 Security Measures

• Encryption: All data is encrypted in transit using TLS/SSL and at rest using AES-256 encryption.
• Database Credentials: Connection credentials are encrypted and never stored in plain text.
• Access Controls: Strict access controls and authentication mechanisms protect your data.
• Regular Audits: We conduct regular security audits and vulnerability assessments.

3.2 Data Storage

Important: We do NOT store your actual database data. We only store:

• Encrypted connection credentials
• Query history and generated SQL queries
• Metadata about your database schema (table names, column names)
• Uploaded file data for analysis (which you can delete at any time)

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who help us operate our service (e.g., cloud hosting, analytics).
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize us to share your information.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal retention requirements).
• Export: Request a copy of your data in a portable format.
• Opt-Out: Opt out of marketing communications at any time.
• Cookie Preferences: Manage cookie preferences through your browser settings.

To exercise these rights, please contact us at support@talkviz.in.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, regulatory, or security purposes.

7. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-party services we use include:

• Cloud hosting providers (for infrastructure)
• Analytics services (for usage analysis)
• Payment processors (for subscription billing)
• AI/ML services (for natural language processing)

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: